Ryanair facing legal action after 'failing' passengers hit by fiasco
30 September, 2017, 04:28 | Author: Paula Vaughn
Ryanair was forced by the CAA to clarify that passengers affected who previously "may have chosen an option that was not suitable for them as a result of any misunderstanding of their EU261 rights" were entitled to change their mind, for example by opting for a flight on another airline instead of a refund. Chief Executive Officer Michael O'Leary also incorrectly stated that the carrier isn't obliged to reroute people on other airlines, it said.
Ryanair has backed down and offered almost 700,000 customers with cancelled flights compensation for hotels and other expenses, as well as alternative flights with other airlines.
It comes after the regulator accused the airline of "not complying with the law" over its handling of the fiasco.
Ryanair Holdings Plc will meet with the United Kingdom aviation regulator in an effort to avoid penalties stemming from claims that it has failed to properly inform customers of their rights following the cancellation of more than 20,000 flights.
Ryanair confirmed yesterday that it is to cancel 22 flights a week to and from Dublin, between November 1 and March 24.
If this isn't available they'll be re-accommodated on one of Ryanair's partner airlines.
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Its guidelines state that if an airline cancels a flight it must offer passengers an alternative flight under European Union law.
Andrew Haines, chief executive of the CAA, commented: "There are clear laws in place, which are meant to assist passengers in the event of a cancellation".
A spokesman from the company has said it will comply "fully" with whatever the CAA's requirements will be.
Ryanair had already canned 2,100 flights in the six weeks to the end of October as it struggled with landing planes on time, reportedly mainly owing to a shortage of pilots.
As it did when announced the first round of cancellations, the CEO of Europe's leading low-priced airline, once again called for "heartless apologies" to affected customers. The airline will cancel 22 flights a week going to and from Dublin.
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