Saskatoon airport named best in North America with under two million passengers
08 March, 2017, 00:11 | Author: Ora Austin
GMR's HyderabadInternational Airport has secured first position in the world in the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016.
The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport. "In fact, six major airports of India have been rated better that six worldwide airports of other countries", Central Industrial Security Force (CISF) director general OP Singh said.
"After receiving the 2015 ACI award for Most Improved Airport in North America, Skyxe has continued to focus on its guests". Meanwhile, QAIA achieved second place in the overall "Best Airport by Region: Middle East" category. The award for the best improvement in airports service quality in Africa also went to Bloemfontein.
"I am delighted that as we celebrate the 10th anniversary of helping airports understand how best to serve their customers with the ASQ Programme, we see our largest group of winners ever", said Angela Gittens, Director General of ACI World. The airport was also named as one of the Top Ten Most Beautiful Airport Approaches in the world by Private Fly in 2016.
The ASQ Awards, first launched in 2006, are based on some 600,000 passenger surveys delivered to airports in 84 countries, the ACI said. Each survey involves 34 "key performance indicators", which include the passengers' experiences of airport access, restrooms, security, check-in, shops and restaurants.
Officials said the new airport branding covers the operating company that runs the airport grounds and facilities.
This year's awards release marks the 10th anniversary for the program.
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Tuesday features a statewide tornado drill that goes beyond the normal monthly testing of warning sirens. The drill will test everyone's readiness for a life threatening severe weather event, such as a tornado.
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