Slack visits the big end of town with Enterprise Grid
01 February, 2017, 06:17 | Author: Alicia Barber
Another critical development rolling out with the Enterprise Grid is Slack's partnership with Tact and SAP to bring new AI capabilities to the popular work app.
In addition to the search improvements, Slack also announced plans to integrate Tact, the AI-powered sales tool that uses smart software to simplify sales tasks, to the newly launched Enterprise Grid. This may help clear the way for Slack to sell its messaging platform into large hospital systems and insurance companies, or into investment firms and banks. However, a Slack blog post noted that large, complex organizations often have different needs, which is where Enterprise Grid comes in. This gives users better access to information they may need to retrieve or people they might be working with. However, Enterprise Grid allows an organization to have one instance of Slack spanning the entire organization. Grid also supports integrations with eDiscovery, data loss prevention (DLP) and offsite backup providers, including Palo Alto Networks, Bloomberg Vault, Skyhigh and Netskope.
The name "Grid" refers to the means in which customers can work as interconnected Slackteams, all connected to each other in unique and different ways. A Concur bot for handling expenses and travel is in the works, as is a SAP SuccessFactors bot for human resources and performance management.
TechCrunch also reported that starting Tuesday, interested parties may now reach out to Slack to set up a demo of the new enterprise tool and eventually start a discussion for a possible deployment.
The top layer of the Grid will serve all workers to find company information, policies and guidelines, coworkers in other departments, and more with Slack's search tool. The features it's offering will help determine whether more big businesses join IBM and Capital One and stick around. It might also expand the search function's ability to retrieve files, people, subject experts, or channels where a specific topic is frequently discussed.
The forthcoming search tools include new Channel Highlights and Daily Briefings features that are created to show people the most relevant messages they may have missed.
The unveiling of Enterprise Grid comes only a few days after Slackadded threaded conversations to help add context to chat threads. "Skyhigh enables IT and Security teams to consistently enforce security and compliance controls across all their SaaS, PaaS and IaaS applications, including Slack Enterprise Grid". The new enterprise platform will allow access to employee services such as payroll and 401K programs.
Tact, which now has a mobile app and Amazon Echo integration (along with in-car integration in private Beta), sees messaging tools like Slack as a logical extension of the platform.
Some analysts believe that Microsoft Teams has a huge advantage in this upcoming face off because it is deeply integrated with the Microsoft Office 365 productivity suite, which is commonly used in many enterprises.
This followed an admission from the company in September that personal information for 500 million users was stolen in 2014. Fourth quarter revenue came to $1.47 billion, up 15.7% year over year and also topping forecasts of $1.38 billion.
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